Rescheduling and cancelling
Rescheduling a Test
If you are not fit to take your test due to illness or other personal circumstances you must reschedule your test to a later date or you will count as a 'no show' and forfeit your test fee. Please see the Mitigating Circumstances page for more details.
Rescheduling before the Final Booking Deadline (11:59pm AEST on 17 May)
You can reschedule your test through your Pearson VUE account up to 24 hours before your appointment time. If you miss this deadline, the appointment will count as a ‘no show’ and you will forfeit your test fee and will not be able to reschedule your test booking.
Rescheduling after the Final Booking Deadline (11:59pm AEST on 17 May)
After this deadline, you must phone Pearson VUE Customer Services to reschedule your test up to 24 hours before your appointment time. The availability of convenient dates and times will be extremely limited in the last two weeks of testing.
Cancelling a Test
You can cancel your test through your Pearson VUE account up to the cancellation deadline of 11.59pm AEST on 17 May 2019 to receive a refund. You cannot cancel a test by email.
If you have to cancel later than this, the appointment will count as a 'no-show' and payment will not be refunded.
Missed Tests (No-shows)
If you miss your test for any reason, the appointment will count as a 'no-show' and you will not be eligible for a refund or to reschedule.
This applies in cases of illness, family emergency, accident, arrest, transport problems and security alert as well as forgetfulness and lateness. It also applies to those who arrive at the test centre with inadequate or invalid identification. These rules also apply to candidates who have used a concession voucher to contribute to their test.
Note: If you arrive at the test centre more than 15 minutes late you will not be admitted and will forfeit the test fee.